Operations Manager Position Description

Key Responsibilities

Stakeholder & City Relationship Management

• Support and coordinate with the Executive Director and/or designated staff (such as the Heart of the Town Events) for outdoor event-related city relationships (e.g., street closures, permits).
• Maintain relationships with other key production stakeholders, including operations venues, as directed.

Venue Procurement and Management

• In coordination with the Executive Director and Managing Director, identify, secure, and maintain relationships with venues for indoor/outdoor literary sessions across all nine counties of the Bay Area throughout the year. 
• All venue contacts need to be collected in a centralized spreadsheet for easy team access.
• Assist in developing venue contract provisions to ensure all festival requirements are met; facilitate contract negotiations, but do not serve as the contract signatory (all contracts are signed by the Executive Director).
• Ensure venue contracts and payment schedules are handed off to the Managing Director in preparation for signing by the Executive Director.
• Recruit and manage labor for venue preparation and event management. This includes existing in-house venue staff in some instances.
• While most of our programming is now free and open to the public, we do ticket a few of our events, including festival headliners. Oversee the collection of tickets at the doors, including the digital scanning of tickets upon entry and/or assisting audience members in the purchasing of tickets on their mobile devices to ensure all audience members have the smoothest, most positive experience possible.

Operations and Technical Production

• Develop and execute detailed  operations/production  plans for the main festival and year-round events and programs, working with the Executive Director, Managing Director, Heart of the Town Events, and other key festival staff as needed. 
• Direct or oversee technical production for the main festival and year-round events and programs including but not limited to audio visual, lighting, staging, stage/backstage management, crowd flow/management, signage, safety measures, etc.
• Collaborate with the Executive Director, Managing Director, Heart of the Town Events, Deputy Director of Programs, photo/video coordinators, and production vendors to ensure all production needs are met and high production values are maintained.